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Repair process
| Parking |
under the building – via Budd Street entrance
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| Reception |
up-stairs, if you require assistance or are unable to get up stairs our reception staff will come down stairs to you
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| Tram |
86 Bundoora from Bourke Street, Melbourne. Tram stop in Smith Street no: 20
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| Street Map Reference |
Melways ref: 2C 7E
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| Hour |
7:30 am – 6:00 pm Monday to Friday (if you are unable to get here by 6:00 pm or you get stuck in traffic please call us) |
Dealing direct over the counter
Camera Clinic is a wholesale repair centre, we deal direct with the general public.
Sending the equipment in
Make sure the equipment is securely packed in a box. Please don't pack your equipment in a jiffy bag.
Equipment is booked in on the day of arrival.
You will receive an SMS or e-mail advising you the equipment has been received. The job reference number and if applicable details pertaining to the payment of the quote fee. Please keep the job reference number for inquiries.
The information we require if you send the equipment in
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Name
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Business name
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VIP number (if applicable)
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| Return delivery address |
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Contact phone numbers
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E-mail address
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Description of the fault
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Is a quote required and warranty papers if applicable
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Send the parcel to
56 Easey Street, Collingwood, VIC. 3066
Couriers and Australia Post deliver to our in-coming goods department located on the ground floor.
General repair times
Our general turn around is approximately 10 working days providing parts are in stock. These are guide lines only; times may change due to the work load and part availability. To check the turn around times please phone 03 9419 5247
Professional turn around is approximately 3 to 5 working days. Professional customer can phone ahead and pre-book in their equipment 03 9419 5247, it is flagged and prioritised when it is booked in.
Nikon warranty and Leica warranty turn around is approximately 3 to 5 working days depending on the availability of spare parts.
VIP customers will have the 1300 VIP customer service number.
VIP customers are Professional Photographers that have registered as Camera Clinic VIP customer. Your equipment will be booked and prioritised for the VIP service.
Quotations/Inspection
Our quotations/Inspections are qualified quotes/inspections inspected by a technician.
Cost:
Quotation fee/Inspection fee $49.50 for a single camera or a camera and lens (inc gst) this is payable when booked in and is deducted of the cost of the repair. If there are two compacts booked in together the second inspection fee is only $22.00 (inc gst).
Any repair under $140.00 (inc gst) will not be quoted.
Spare parts
Camera Clinic stock volume spare parts, however there are instances where we have to order parts for your repair requirements.
Our reception staff will advise if there are parts delays. We also have a recycle program in place utilising discarded equipment for salvage parts; this reduces the cost of the parts.
Collecting your equipment
Camera Clinic reception staff will send you a SMS message or phone call upon completion of your equipment.
Repair warranties
Manufactures warranties
If your equipment is under manufactures warranty please bring in your warranty card and receipt of purchase.
If the equipment under manufactures warranty is inspected and found to be warranty void e.g. impact, water or foreign substance, we will contact you with a findings report and images if applicable.
We will ask for your authorization to submit a quote to repair the unit. If you accept the terms and conditions and would like to proceed with the quote an inspection fee is applicable. If you choose not to have the unit quoted it will be returned at no charge - a return freight charge may be applicable.
Payment method
Visa card, Master card, American express, EFT and cash. Account customers may also pay using cheque.
Repairs uncollected after 180 days will be disposed of to defray repair cost.
Returning your equipment via a courier
Our dispatch centre will securely pack your equipment and clearly label the box.
We hold no responsibility for customers goods while in transit. We chose to use Australian Air Express and Couriers Please as our common couriers.
Freight is to be paid by the customer or the customer can choose their own courier company to collect their equipment.
Units under manufactures warranty (depending on the manufacture) return freight costs are covered by the manufacturer. Australian Air Express delivers Australia wide, general delivery time's next day or remote areas 2 to 3 working days.
Customer return address must be a PO Box or business address; there must be a person to sign for the parcel.