Repair process  

Dealing direct over the counter 

Camera Clinic is a wholesale repair centre, we deal direct with the general public.

Sending the equipment in

Make sure the equipment is securely packed in a box. Please don't pack your equipment in a jiffy bag.

Information required when sending the equipment in for repair/service:  Equipment is booked in on the day of arrival. You will receive an SMS or e-mail advising you the equipment has been received. The job reference number and if applicable details pertaining to the payment of the quote fee. Please keep the job reference number for inquiries.  

• Name
• Business name
• VIP number (if applicable)
• Return delivery address
• Contact phone numbers
• E-mail address
• Description of the fault
• Is a quote required and warranty papers if applicable

Ship the parcel to: 56 Easey Street, Collingwood, VIC. 3066                          

Couriers and Australia Post deliver to our in-coming goods department located on the ground floor.  

General repair times: 

Professional turn around is 3 to 5 working days. Professional customer can phone ahead and pre-book in their equipment 03 9419 5247, it is flagged and prioritized when it is booked in.     

Quotations: 

Our quotations are qualified quotes inspected by a technician.                

Cost: Quotation fee $49.50 (inc gst) this is payable when booked in  and is deducted of the cost of the repair.  If there are two compacts booked in together the second inspection fee is only $22.00 (inc gst). Any repair under $140.00 (inc gst) will not be quoted.  All quotes – equipment is inspected by a technician. 

Spare parts: 

Camera Clinic stock volume spare parts, however there are instances where we have to order parts for your repair requirements. Our reception staff will advise if there are parts delays. We also have a recycle program in place utilizing discarded equipment for salvage parts; this reduces the cost of the parts. 

Collecting your equipment: 

Camera Clinic reception staff will send you a SMS message or phone call upon completion of your equipment. 

Repair warranties:

Manufactures warranties: 

If your equipment is under manufactures warranty please bring in your warranty card and receipt of purchase.  If the manufactures warranty repair is inspected and found to be warranty void  e.g. impact, water or sand damage, we will fax/e-mail you a technical report advising you of the findings. We will ask for your authorization to submit a quote to repair the unit. If you accept to proceed with the quote an inspection fee is applicable. If you choose not to have the unit quoted it will be returned, a return freight charge will be applicable.   

Payment method: 

Returning your equipment via courier:

Our dispatch centre will securely pack your equipment and clearly label the box.

We hold no responsibility for customers goods while in transit. We chose to use Australian Air Express and Couriers Please as our common couriers. Freight is to be paid by the customer or the customer can choose their own courier company to collect their equipment. Units under manufactures warranty (depending on the manufacture) return freight costs are covered by the manufacturer. Australian Air Express delivers Australia wide, general delivery time's next day or remote areas 2 to 3 working days. Customer return address must be a PO Box or business address; there must be a person to sign for the parcel.