CARD RECOVERIES

Corruptions and deleted images: 

If you have a card corruption or deleted files: we will run the card through up to three recovery programs to remove the corruption then try to retrieve the images. The different programs increase the chances of recovering more files.   

Once your card has been recovered we will carry out a read and write test and advise you if the card is still reading and writing however this will not guarantee a corruption will not occur again.

We can not control how the card is being used or the conditions it is being used in. 

                                               Corrupt images

Images, movies and files are recovered from your memory card and burnt to a CD or DVD.

After a successful recovery please format the card in your camera. Check the camera menu for the format function. If we are unable to remove the corruption from the card the card will be unusable and the images un-retrievable. 

Time:  Recoveries done in 8 to 48 hours

There are so many influencing factors to why there are card failures/corruptions occur.   

How can corruptions occur and what can I do to prevent them? 

• Turning the camera off mid transfer – cameras place the images in order. The more images you take the longer it takes to transfer the image from the camera to the card.   Note:  If there are 100 images on your card the camera has to transfer the next mage to space 101 and so on. Give the camera a bit of time before you turn the camera off. 
   
• Rapid shooting - some cameras need more time to transfer images.
   
• Don't open the card door or remove the card while the camera is transferring images.
   
• We recommend consumers use several smaller cards instead of one large card. 
   
• Low batteries; Power failure can cause corruptions. Keep your battery charged and have back up batteries with you.  
   
• Once you have downloaded your images to you PC or printer - re-format the card don’t delete all. Deleting all images instead of re-formatting can cause problems to the card. Check the camera menu for the reformat function. Reformat in the same camera.
   
• We recommend using a high standard card.
   
• Always carry a back up card for that ‘just in case moment’.
   
  Cameras can cause corruptions to the card – you could have virus on in the a computer causing the card to corrupt or a fault in the camera. Virus can be transferred via the direct camera card connection - USB and card readers. Make sure your computer is secure.